Our employer is a dedicated provider of cloud IT services to the UK legal and accounting sectors. They are looking for a passionate individual to join the business as an Apprentice, to grow and development throughout their training, and ideally continue as a fully fledged member of staff. This is the perfect opportunity for the right person to kick start their career within the IT sector. You will gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid. The main duties of the role are: · Offering 1st line support · Data restoration · Comprehensive technical support · Proactively updating customers with call status and resolution progress · Escalating potential service issues initially to designated escalation contact · Going out and dealing with problems onsite · Answering inbound support telephone calls and offer support to the customer · Updating Helpdesk Ticket system · Being responsible for pers...

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