We are currently working with a Midlands based IT Managed Service Provider, specialising in the Legal and Financial sectors, who are currently recruiting for two technical sales apprentices to work in their Sales & Processing Team. The team is a critical delivery function, working to ensure clients are supported with their continuous IT requirements, whether that be hardware, software, licencing, new services or existing service enhancements. In addition, the function also provides clients with any queries including billing, sales and general service questions. The main duties will include: * Incoming telephony queries, assisting the team with any Partner, Third Party or client contacts. * Multiple methods of communication will be used to communicate with clients (telephony, email, ticketing). * Ticketing (via the ConnectWise Toolset) to fulfil the order processing, scheduling, delivery, billing and closure processes. * Attending meetings, providing the secretariat role (where need...

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